asuВестник Атырауского университета имени Халела ДосмухамедоваBulletin of the Khalel Dosmukhamedov Atyrau University2077-01972790-332XАтырауский университет имени Халела Досмухамедова10.47649/vau.24.v75.i4.17asu-1672Research ArticleЭКОНОМИКАECONOMICSОПЫТ СТРАН ОЭСР В ЦИФРОВОЙ ТРАНСФОРМАЦИИ СИСТЕМ ПРЕДОСТАВЛЕНИЯ ГОСУДАРСТВЕННЫХ УСЛУГOECD COUNTRIES' EXPERIENCE IN TRANSFORMATION OF PUBLIC SERVICE DELIVERY SYSTEMShttps://orcid.org/0000-0001-8232-5121СадыковаК.SadykovaK.

Куралай Садыкова – PhD, приглашенный научный сотрудник, Школа гражданственности и связей с общественностью Максвелла

Сиракьюс

Kuralay Sadykova – PhD, Visiting Executive Scholar, Maxwell School of Citizenship and Public Affairs

Syracuse, 13078 

ksadykov@syr.eduhttps://orcid.org/0000-0002-1318-9557ҒалыӘ.GalyA.

Әбілжан Ғалы – приглашенный научный сотрудник

Ирвайн, Калифорния

Abilzhan Galy – Visiting Scholar

Irvine California, 92620

Gagphd2025@gmail.comСиракузский университетСоединённые Штаты АмерикиSyracuse UniversityUnited StatesИнститут исследований и разработокСоединённые Штаты АмерикиInstitute for Research and DevelopmentUnited States202413012025754195208Copyright © Садыкова К., Ғалы Ә., 20252025Садыкова К., Ғалы Ә.Sadykova K., Galy A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://asu.ejournal.kz/jour/article/view/1672

В статье обсуждается растущая важность цифровой трансформации в государственном управлении с акцентом на опыте различных стран, таких как Южная Корея, США и Швеция. В ней рассматривается, как правительства во всем мире используют новые технологии, такие как искусственный интеллект, облачные вычисления и мобильные приложения, для улучшения предоставления государственных услуг. Основные цели включают повышение эффективности, прозрачности и удовлетворенности граждан, одновременно способствуя более тесному взаимодействию правительства и граждан. В статье также затрагиваются проблемы, возникающие в ходе цифровой трансформации, такие как защита данных, координация и правовые рамки. Исследование освещает успешные стратегии в области цифрового управления, такие как лидерство Южной Кореи в области электронного правительства, которое позволило ей преуспеть в мировых рейтингах.

В ней подчеркивается важность сильного лидерства и комплексных стратегий, включая использование «диспетчерской» для управления межведомственной координацией. Казахстан, принявший новую Концепцию развития государственной службы на 2024–2029 годы, стремится применить данные передовые международные практики для разработки проактивных, ориентированных на граждан государственных услуг и повышения эффективности правительства посредством цифровизации.

The article discusses the growing importance of digital transformation in public administration, with a focus on the experiences of various countries like South Korea, the U.S., and Sweden. It examines how governments worldwide are leveraging new technologies such as artificial intelligence, cloud computing, and mobile applications to enhance public service delivery. Key objectives include improving efficiency, transparency, and citizen satisfaction while fostering stronger government-citizen interactions. The article also touches on challenges faced during the digital transformation, such as data protection, coordination, and legal frameworks. The research highlights successful strategies in digital governance, such as South Korea’s leadership in e-government, which enabled it to excel in global rankings. It underscores the significance of strong leadership and comprehensive strategies, including the use of a "control room" to manage inter-departmental coordination. Kazakhstan, which has adopted a new Concept of the development of civil service for 2024-2029, is seeking to apply these international best practices to develop proactive, citizen-centered public services and enhance government efficiency through digitalization.

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The authors declare that there are no conflicts of interest present.